Enjoy shopping with the features of the exchange and return policy below 15 days
You have 15 days from the date of receipt of any item to submit a return request
You can return any item you purchased easily, we will cover the shipping cost
Get a full refund
If the item is damaged, does not work properly or even does not match the description of the site, you will be refunded the price of the item in addition to the shipping cost that you paid when buying
If the item is found to be fake, you will be refunded the price of the item plus the shipping cost
What are the terms of Return of products
Return process requirements :
Proof of purchase (order number, invoice, etc.).
The method of refunding the value of the product that suits you, and any additional information that follows from this (ID number as an example in the case of cashback).
Please contact customer service within 24 hours if you receive a damaged/incomplete product during the shipping process. In this case all products are returned in addition to the attached free gifts. If not all products are returned, the return process will be rejected.
We will check the product to be returned. If it turns out that there are no damages due to misuse, the product will be refunded in the appropriate way for you. The reply will be made within a maximum period of 5-10 days from the receipt by the competent team of the returned product.
If during the inspection process it is found that the product to be returned is free of the reason stated in your order, the refund will not be made and the product will be returned to you.
When can Products be returned to dandasha store
You can return the products to dandasha store within 15 days from the date they were delivered to you،
Note: you can use the online return request within only 7 days after receipt, and you can return one or more products after 7 days and before the expiration of the 15 days after receipt by contacting customer service or e-mail.
After the 15 days have passed, we will not be able to accept returns. In this case, we advise you to contact the body responsible for the product warranty in case of a product warranty.
How to send the product to dandasha store
We will arrange an appointment to receive the product to be returned within 5 days of placing the order. It will be tried to receive it from you twice on two different days. If we are unable to receive the product within the two specified dates, we will cancel the return request.
How to track the status of the order return
We will keep you informed via email and SMS about the status of the product return . If there is any question please do not hesitate to contact our customer service or send email to us.
Here is Dandash store let your choice be valuable